Our Company

“All our dreams can come true, if we have the courage to pursue them.” – Walt Disney

Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about The 20: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can't live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Expertise: A+ in progress

Hometown: Fort Worth
First job: Six Flags Picture Taker
Number of computers at home: 3
Hobbies: Reading, Video Games, Netflix
Favorite food/snacks: Pizza
Favorite thing about The 20: Community seems great
Recharging zone: My couch
Apps I can’t live without: Reddit
Tech tip: Google

Hometown: Orangeville, ON (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about The 20: My coworkers
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers

"The building was on fire, and it wasn’t my fault." ― Jim Butcher, Blood Rites

Expertise: 2.5 Years Experience with consumer computer hardware and automated point of sale systems support.
Hometown: RedOak, TX
First job: Summer Maintenance Assistant, Ferris ISD
Number of computers at home: 4
Hobbies: Video Games(PC Master Race), Raspberry Pi projects, Gunsmithing, Automotive Modifications... I'm pretty nerdy.
Favorite food/snacks: Pizza
Favorite thing about The 20: It is a great opportunity to develop my skills, and utilize my experience in the field I'm passionate about.
Recharging zone: Youtube and Crunchyroll
Apps I can’t live without: VRV
Tech tip: "Have you tried turning it off and on again?"

"Live Laugh Love always"

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel:Chips and salsa
Favorite thing about The 20: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

"You make your own luck!"

Expertise: University of North Texas
Hometown: Dallas, TX
First job: Fry cook for golden fried chicken
Number of computers at home: 2
Hobbies: Golf
Favorite thing about The 20: Not sure yet!
Recharging Zone: Going to the ballpark
Tech tip: Is it plugged in?

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Ron Liles

Hometown: Granbury, TX
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Favorite thing about The 20: What the Company stands for as a whole
Recharging zone: Spending time with my Family
Apps I can’t live without: Bible App
Tech tip: Do not access personal information over public Wifi

"Happiness is not what happens to you but how you choose to respond to what happens."

Expertise: Networks, production printers and color profiles
Hometown: Dallas
First job: Homer's Home Improvement, Vault Mgr
Number of computers at home: 7 computers, 2 servers
Hobbies: Raise and show English Mastiffs and English Bulldogs.
Favorite food/snacks: Popcorn
Favorite thing about The 20: The people
Recharging zone: Dog parks and good book
Apps I can’t live without: Google maps, Kindle reader, and Amazon
Tech tip: Cntl+Alt+Del for task manager to stop unresponsive application

"Just one more game"

Expertise: Self taught/ On the job
Hometown: Cleveland, OH
First job: Network Cabling/ Loading and Reloading PC's
Number of computers at home: 3
Hobbies: Video Games, Snowboarding, and Basketball
Favorite food/snacks: Pretzels
Favorite thing about The 20: The wide range of knowledge among everyone
Recharging zone: Video Games/ Spending time with my family
Apps I can’t live without: Clash of Clans
Tech tip: Rebooting a device fixes a lot of issues

"What can I do to make your life easier?"

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about The 20: You never have the same day twice, unlike in Groundhog Day.
Recharging zone: Shooting pictures in the DFW area.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

• Command C: Copy
• Command V: Paste
• Command Z: Undo
• Z4: Dropbox Screen

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about The 20: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

"Success is not final; failure is not fatal: It is the courage to continue that counts"

Expertise: Security/ Business Management/ Auto Adjusting and Medical
Hometown: Garland
First job: United States Air Force
Number of computers at home: 6
Hobbies: PC gaming, cooking, self education, playing musical instruments
Favorite food/snacks: favorite food: cuban food; Favorite snacks: ruffles cheddar
Favorite thing about The 20: My favorite thing about The 20/ The 20 Group is the professional and friendly environment the work atmosphere has.
Recharging zone: My recharging zone is at home on my computer.
Apps I can’t live without: Snapchat, spotify, chase mobile, and world of warcraft mobile companion
Tech tip: don't press alt f4 when you're doing something important

If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about The 20: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

"When in doubt, google out"

Hometown: Dallas, TX
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Favorite thing about The 20: The atmosphere has been amazing
Recharging zone: Hanging out with friends and family
Apps I can't live without: Email

"Don't compare yourself to other people. Be the best that you can be."

Expertise: BBA Angelo State University
Hometown: Brady, TX
First job: City of Brady maintenance
Number of computers at home: 4
Hobbies: Weight lifting, walking, movies, reading
Favorite food/snacks: Meat (all types), peanuts, peanut butter,
Favorite thing about The 20: The friendly staff
Recharging zone: Home, or walking in the neighborhood of lifting at the gym.
Apps I can’t live without: Feedly, Locate my phone (to track my kids)
Tech tip: Remember that my job is to support people.

Can't Stop Won't Stop

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about The 20: Having Supportive Co-Workers
Recharging zone: Record Hunting in Dallas
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

“Gotta catch 'em all!”

Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Favorite thing about The 20: Everyone is extremely helpful and always laughing.
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

"Nothing ventured, nothing gained."

Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Favorite thing about The 20: The ability to work with skilled people closely and build my own abilities
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about The 20: The comedy provided by the other engineers
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

"Practice Hobbits of Success"

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about The 20: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart